RESPONSIBLE PLAY
Competitions should stay fun. If it stops feeling that way, you can use our account controls to take a break, limit your spending or stop participating.
Spend limits
Set a daily, weekly or monthly spending limit on your account to help keep your participation within a level you are comfortable with.
Cool-off periods
Take a temporary break from entering competitions for a period such as 24 hours, 7 days or 30 days. During your cool-off period, new purchases and entries will be restricted.
Self-exclusion
Self-exclude from QR Competitions for a longer period if you feel you need to stop participating. During self-exclusion, purchasing and competition entry will be blocked and marketing communications will be stopped where appropriate.
NEED SUPPORT? WE’RE HERE TO HELP
If you or someone you know needs support, the organization below can help.
Samaritans
Emotional support whenever you need someone to talk to
LOOKING OUT FOR OUR CUSTOMERS
We may monitor account activity for patterns that could indicate unusually high or increased participation. Where appropriate, we may provide Responsible Play information, suggest the use of account controls or contact you to check that you are comfortable continuing to participate. Our aim is to help keep participation enjoyable and within your control.
NEED HELP WITH YOUR ACCOUNT?
If you would like help with spending limits, cooling-off or self-exclusion, please contact our support team.
CONTACT SUPPORT